FAQ

What types of products do you offer?

At La Vie Bien, we specialize in unique clothing, home goods, and gifts for a multicultural, diverse community. We embrace inclusivity and seek to serve communities of all cultures and corners of the world. 

Can I return an item if I'm not satisfied?

All customers (global):

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email Maddie (maddie@laviebien.com) with the details. She’ll respond within 48 hours.

U.S. customers:

If you simply change your mind about your purchase, you will be responsible for covering any return shipping fees. The total return shipping cost will be deducted from your refund, and refunds will only be processed once your item has been received and inspected for quality. We will not accept returns for customized items, certain clothing (undergarments and swimwear for example), or items that are not in their original, unused condition. Return requests must be submitted within 7 days of order receipt.

Returns outside the U.S. are not available at this time.

Do you offer exchanges?

Please refer carefully to our size guides before ordering. Because many of our products are made to order, we cannot offer exchanges for incorrect sizing. Size charts are included for each apparel item and should be reviewed before purchasing. If you do not see the size chart on the product listing, please reach out to Maddie using the chat bubble on the page or the contact option within the menu.

Do you ship globally?

Yes! We ship globally and offer a variety of different shipping speeds for you to choose from at checkout.

Are your products suitable as gifts?

Absolutely! Our products make thoughtful gifts for friends and family. Whether it's for a birthday, holiday, or just because, our unique accessories are sure to bring a smile and add a personal touch.

I see an item I'd like to customize in my own language, how can I do that? 

If there is a product that you would like to purchase that isn't yet available in your language, reach out to Maddie using the contact me form at the top of the website. Be sure to include the text exactly as you would like it written in your form and Maddie will work with you to have it customized!

How can I contact customer service?

If you have any questions or need assistance, feel free to reach out to Maddie via the contact page. We're here to help and ensure you have a great shopping experience!

Do you offer customization on your products?

Yes! We offer customization on many of our products. Those products will be labeled as "Personalized", "Custom", or similar in the product title. We focus on providing a variety of unique designs that cater to different tastes and preferences.

How long does shipping take?

Shipping times may vary based on your location and the shipping method selected at checkout. When you check out, you'll be presented with all currently available shipping options, if there are options available.

Many of our products are printed on demand (with most jewelry, accessories, and products from our partner stores being the exception), which means there will always be a few days processing time to print the order before it gets shipped out. So, that should be added on to the expected shipping time you see when checking out for the best shipping estimate. 

As soon as your order is printed (if applicable), you will receive a tracking number with an estimated delivery date. Be sure to select the option at checkout that you wish to receive order updates.

If you are buying a gift for someone, be sure to plan ahead and do not wait until the last minute! Our items take time to be produced and to ship, so ordering as far in advance as possible is always best.

We do not offer refunds for items that arrive past an estimated ship by date.

Do you have a loyalty program or discounts?

While we currently do not have a loyalty program, we occasionally offer promotions and discounts. Be sure to subscribe to our newsletter or follow us on social media to stay updated on the latest offers!

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards and PayPal, to make your shopping experience as convenient as possible.